Return Policy

While Yamaha MusicSoft guarantees its products are 100% free of product defects and malfunctions, we will accept returns for full refunds or exchanges in the following cases:

1. The product you received is defective


2. The product was not ordered and is not in the your order history


3. Incorrect compatibility information on our website led to the purchase of an incompatible item


In these cases, please contact us within 30 days. If you need to cancel or modify an order, please notify us immediately. Orders placed by credit card will be refunded to the same credit card or issued store credit.

Any orders placed through PayPal will be refunded to the PayPal account used for the order.

To request a refund, please contact us using this Customer Service Inquiry Form. Please include the name of the product(s) you wish to return, your order ID number, and the reason for the return.