Frequently Asked Questions

For downloadable items: After purchase, or from the Redownload Items page in My Account, download your file(s).

Directions for using your download are specific to the product you purchased and (sometimes) the instrument model you purchased them for. To see a full set of directions, select the product type you purchased:
PianoSoft (using Musicsoft Downloader)
PianoSoft (using other transfer method), MIDI Or Style
Electone Registration Data
Tyros3 Premium Packs & Voices

Still Can't Get Your Item?

If you feel that you have correctly followed all of the steps and are still unable to obtain your item, please contact us with complete details, including the model number of your piano or keyboard.

If you recieve a message that Yamaha MusicSoft is unable to process your order, please contact us through our website here. We will ensure that your order is processed as quickly as possible.

Yes! Simply add the items you wish to your cart and complete the checkout process. Shippable items will be sent to the address you provided during checkout. You will be prompted to download your downloadable products on the order confirmation page.

Please follow these steps:

1. Insert a compatible USB storage device into your instrument.
2. While holding down DIRECT ACCESS, press EXPANSION to reach the Owner Screen.
3. Press [I] to export the Instrument ID.
4. Press [G] to copy Instrument ID to your USB storage device.
5. When copy is complete, press [F].
6. Remove the USB Storage device from your instrument and bring it to your computer.

You should be able to see a file called "instrument_id.n26" on your USB storage device. If you do not, please confirm you are using a compatible USB storage device. If you are still unable to create an instrument ID, please contact us for assistance.

To unzip files, please follow these instructions:

If you are using Windows Vista or Apple OSX, simply double-click the zip file, select all files in the folder, and copy them to the preferred location (e.g. desktop, USB storage device, etc.)

If you are using Windows XP, you can use the "Extraction Wizard". To use the Extraction Wizard, follow these steps:

1. Double-click the compressed folder to open it. The Extract all files command appears in the Folder Tasks list.
2. Click Extract all files to start the Extraction Wizard, and then click Next to start the extraction process.
3. When you are prompted to select a location to put the extracted files, select a location, and then click Next. By default, Show extracted files is selected.
4. Click Finish to view the extracted files.

Note: The original, compressed files still remain in the compressed folder after you run the Extraction Wizard.

If you are using an operating system other than those listed above, you may need to download and install software that allows you to unzip files. There are many free downloadable versions of such programs available online.

Please follow these steps:

1. Download the license key and/or voice file(s).
2. Once your download is complete, copy the unzipped voice file(s) and the license key to your USB storage device by using the "copy and paste" or "drag and drop" features on your computer.
3. Do not rename the files. Do not take the files out of the folder they came in.

Please follow these steps:

1. Insert your USB storage device containing your license key or voice into the USB port on your instrument (located just to the right of the keyboard).
2. To import the license key, press and hold [DIRECT ACCESS], and then press [EXPANSION] to display the Owner Screen.
3. Press [J], then [G] to import the License Key.
4. When importing is complete, the upper portion of the OWNER page will display the message: License Key: REGISTERED
5. Press [G] to confirm installation.
6. Your instrument is now licensed. You may skip this step next time you load a Voice on this instrument.
7. Now, let's load the Voice. If you are loading more than one Voice pack, you will need to repeat the following steps for each pack.
8. Press [FUNCTION] on your instrument. (located under Menu, to the right of the center screen)
9. Press [J]. Your Tyros will now display the Pack screen.
10. Select the desired folder of the Pack or Voice you wan to install by pressing the button next to it one time.
11. Press [F] to continue.
12. Press [G] to install the pack. Do not disconnect your USB storage device from the instrument. You must leave it connected to use your instrument. It may take a few minutes to complete the loading process. Once installation is complete, press [G].

Please follow these steps:

1. Insert your USB storage device containing your license key or voice into the USB port on your instrument (located just to the right of the keyboard).
2. To import the license key, press and hold [DIRECT ACCESS], and then press [EXPANSION] to display the Owner Screen.
3. Press [J], then [G] to import the License Key.
4. When importing is complete, the upper portion of the OWNER page will display the message: License Key: REGISTERED
5. Press [G] to confirm installation.
6. Your instrument is now licensed. You may skip this step next time you load a Voice on this instrument.
7. Now, let's load the Voice. If you are loading more than one Voice pack, you will need to repeat the following steps for each pack.
8. Press [VOICE CREATOR] on your instrument. (located under Menu, to the right of the center screen)
9. Press [A]. Your Tyros will now display the Library Load screen.
10. Select the desired voice by pressing the button next to the filename you wish to load. (If your USB storage device is not displayed, use the TAB buttons to select it.)
11. Press [G] to load the file.
12. Do not disconnect your USB storage device from the instrument. You must leave it connected to use your voice.

Please access the Redownload Items page in My Acccount. Then, you will see the "DOWNLOAD" button for your puchased item.

Please contact Yamaha MusicSoft customer support and ask them to remove the registered License Key associated with your old instrument so that you can create a new License Key for your new instrument. (Your old instrument will no longer be able to use the purchased voice.)

To load a Voice to your instrument using a USB cable, follow these steps.

Note: The advantage of loading a Voice using this method is that you do not need to keep a USB storage device connected to your instrument to use the Voice.

Special Requirements:

1. You have already imported your License Key to your instrument
2. USB cable

1. Connect a USB 2.0 cable between your computer and the instrument.
2. Restart instrument in hard-disk mode by pressing [MUSIC FINDER] (located just to the right of the instrument's screen) while starting up the instrument. See P. 97 of Owner's Manual for details.
3. Open "TYROS3_HD" (hard drive) from your computer and copy the unzipped Voice files from your computer to the instrument. Do not rename the files. Do not take the files out of the folder they came in.
4. Once copying is complete, go to the next step.
5. Restart the instrument by pressing [EXIT] (located under Menu, near the bottom right corner of the screen). You may now load the Voice.
6. Now, let's load the Voice. If you are loading more than one Voice pack, you will need to repeat the following steps for each pack.
7. Press [VOICE CREATOR] on your instrument (located under Menu, to the right of the center screen).
8. Press [A]. Your Tyros will now display the Library Load screen.
9. Select the desired voices by pressing the button next to the filename you wish to load. (If your USB storage device is not displayed, use the [TAB] buttons to select it.)
10. Press [F] to load the file.

Note: If your purchase includes non-Voice data such as Styles, Registrations, Multi Pads and Songs, access them by selecting the type of file you wish to use and going to the USB tab.

If you purchased a pack that includes non-Voice data such as Styles, Registrations, Multi Pads and Songs, access them by selecting the type of file you wish to use and going to the USB tab (if loading from USB storage device) or instrument hard drive (if loading from instrument hard drive).

Please disregard this message and cancel the License Key import. A License Key has already been successfully loaded to your instrument. There is no need to re-import your License Key, though there is no harm in doing so. Previously loaded data will not become unusable.

Please make sure of the file name. The file name of an Instrument ID should be "instrument_id.n26" without any exception.
If you see a difference in the file name, you can simply rename it to "instrument_id.n26" on your computer.

Please make sure of the file name. The file name of a License Key should be "license_id.n25" without any exception.
If you see a difference in the file name, you can simply rename it to "license_id.n25" on your computer.

Please make sure you have gone through the necessary steps, outlined below:

1. Go to this site to download Musicsoft Downloader.
2. The Musicsoft Downloader installer should download to your desktop with the name "msd550". Double click this file to install the application.
3. The installation program will appear and guide you through the rest of the process.

See: How To Load a Premium Voice on Your Instrument

The USB cable method of installing Premium Voices and Packs is not supported on the Tyros4.

If you purchased a pack that includes non-Voice data such as Styles, Registrations, Multi Pads and Songs, access them by selecting the type of file you wish to use and going to the HD1 tab (instrument hard drive). Press the button next to the Premium Packs folder, and then press the button next to the pack folder that you wish to access. You will find the additional content within this folder.

A Flash Memory Expansion Module is an additional piece of hardware designed specifically for your instrument. Installing the Flash Memory Expansion Module to the Tyros4 allows you to import Wave files such as Premium Voices.

You can purchase a Flash Memory Expansion Module from your local Yamaha dealer. Compatible expansion modules are the FL512M and FL1024M.

Instructions for installing expansion modules can be found in the Tyros4 product manual.

Updated versions of previously purchased Tyros3 Premium Packs and Voices will be available to new Tyros4 owners free of charge. Please visit the “Redownload Purchased Items” page of your account to download the new Tyros4 versions of your previously purchased Premium Voices.

If you have purchased a Premium Voice for your Tyros3, you may download the new Tyros4 version for free. Please visit the “Redownload Purchased Items” page of your account to download the new Tyros4 version of your previously purchased Premium Voice.

1. Log into your Account by visiting the Log On page of www.yamahamusicsoft.com
2. Once you've logged on, click “My Account” at the top of the page, and navigate to the “Re-download Purchased Items” section of your account.
3. Click "Download" next to the Premium Pack or Voice you wish to load to your second Tyros4.
4. A dialog box will open with three options to choose from.

   Choose the third option, which says “I now own a second Tyros4 and need to create a License Key for it,”. Click NEXT to continue.

5. You will be prompted to enter in a Nickname for both of the Tyros4 Workstations that you own. Once you have named your two Tyros4 Workstations, click NEXT.
6. On the next screen, you will be given instructions to create your License Key for the new Tyros4, and download your Premium Voice Data.

Please see Yamaha MusicSoft's official Return Policy.

Visit the Tyros3 "Downloads" page on music.yamaha.com for the latest firmware downloads and installation instructions.

See a list of compatible USB devices at music.yamaha.com.

Visit your Yamaha dealer to find out how you can add a sound module to your instrument or ask them about the availability of other models.

Voices require that you install additional "RAM (*DIMM)" not included with your instrument.

If you have not installed additional DIMM already, see a list of compatible products and affiliate stores at the Tyros3 Official Site. Yamaha recommends you purchase 512 MB DIMM in case you wish to purchase additional Voice content in the future. For DIMM installation instructions, please refer to the Owner's Manual, Appendix, "Installing the Optional DIMMs."

If you have installed additional DIMM, but aren't sure if you have enough for the Voice you wish to purchase, follow these instructions:

1. Press VOICE CREATOR on your instrument.
2. Press B, or LIBRARY EDIT
3. Press 8\/, or PROPERTY
4. The screen will display Memory Status. Below Wave RAM, it will show total available MB. Check this number against the RAM requirement for the Voice(s) you are interested in purchasing. Alternately, you can also try unloading other Voices that may be using your RAM.

Visit your Yamaha dealer to find out how you can add a sound module to your instrument or ask them about the availability of other models.

Please follow these steps:

1. Press [EXPANSION] (located under Voices).
2. Select the voice you'd like to use by pressing the corresponding button next to the name.
3. Congratulations, your new voice is now ready to use!

Note: If you purchased a pack that includes non-Voice data such as Styles, Registrations, Multi Pads and Songs, access them by selecting the type of file you wish to use and going to the instrument hard drive.

Important: If you loaded your Voice using a USB storage device, it must stay connected to your instrument when you use the Voice. If you loaded your Voice using a USB cable, see the answer of the question, "I am unable to load voices using optional USB cable method".

Unfortunately, Voices are available for Tyros3 only at this time. Thank you for your interest.

Please refer to the message table below to locate your message and a possible solution.

The process for transferring Premium Content is exactly the same for both PC and Mac users. See: How do I load voices on my Tyros3 using the optional USB cable method?

If you have trouble remembering your account password, please click here to request your password to be sent to your registered e-mail address.

Complete Registration Information to create your Yamaha MusicSoft account.

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Using PayPal, you can pay for transactions directly from your bank account. To do so, you will need to set up an account with PayPal and provide your banking information. Then choose PayPal as your payment method during checkout, log in to your PayPal account, and proceed with the checkout process.

To remove products from your shopping cart, please follow these steps:

1. Go to the shopping cart page.
2. Select the "trash can" icon (it is small) to the left of the item you wish to remove from your cart.

Promotion codes are issued with limitations (e.g expiration dates, value amount, product types etc.) unique to each offer. If you have confirmed that your promotion code is valid and you are still unable to redeem it, please contact us for assistance.

Not all items for sale on Yamaha MusicSoft are compatible with all instruments. If you have not already indicated what instrument you are purchasing the file for, please use the pull down menu on the product detail page to select your instrument and check compatibility. If you still cannot add the item to your cart, it is not compatible with your instrument.

Please click here for our shipping rates.

Domestic orders shipped from our US warehouse will be trackable from our website. After your order has shipped log in to your account to see your order history. Click the "shipped" link to see the tracking information for your order.

International orders from our US warehouse will be trackable. If you cannot obtain tracking information from your order history as described above, please contact customer support to obtain your tracking number.

Our data protection model prohibits personal resale of the uninstalled Premium Packs & Voice products. For more information, view our Copyright Protection Policy.

Yes, once a Premium Pack or Voice has been purchased, it can only be used with one Tyros3 or Tyros4. If you wish to purchase for more than one Tyros3 or Tyros4, you will also need to create an additional yamahamusicsoft.com account for each additional Tyros3 or Tyros4.

If your Tyros3 or Tyros4 was repaired and the voice data was erased, you can login to the “My Account” section on yamahamusicsoft.com. From there, you can re-download the Premium Packs & Voices as many times as needed.

If you require further assistance, please click here.